Shipping & Returns

SHIPPING

SHIPPING METHODS & DELIVERY TIMES

All items are shipped with tracking option. We ship free of charge for all orders above £50.00 otherwise our standard shipping cost is £4.99 that applies to all orders under £50.00 or equal to £50.00 value. Higher shipping costs may apply for a larger or considerably heavy items.

Most of the products arrives within 2-5 days however it may take longer for some orders to arrive, for example popular items that are not stored in house but have to be shipped directly from the manufacturer premises or one of our fulfilment centres.

Please note, when you order multiple items at a time, they may be shipped separately. Since we don’t stock all the products in house, we still want to get your items as soon as possible to you so it is often being shipped directly from the factory or different warehouses around the world. Please be assured, even if your order arrives in more than one delivery, shipping cost applies only once.

INTERNATIONAL SHIPPING RESTRICTIONS

Currently we do not ship to the following countries and regions:

Faroe Islands, Cayman Islands, US Virgin Islands, Northern Mariana Islands, British Virgin Islands, Turks and Caicos Islands, Solomon Islands, Falkland Islands, Marshall Islands, Reunion, Bouvet Islands, Christmas Islands, Cocos (Keeling) Islands, Cook Islands, Heard Island and McDonald Islands, Norfolk Island, Sint Maarten, South Georgia and the South Sandwich Islands, United Arab Emirates, Israel, Iraq, Canary Islands, Saudi Arabia, South Africa

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which allows you to track the status of your shipment. The quickest way to track your delivery is to check shipping confirmation email and follow the tracking number link.

The alternative and easy option to track your parcel is to visit: Trackingmore

If you still experience any problems with tracking your order, please feel free to contact us on info@trendicrewonline.com and we will be happy to help.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Trendi Crew. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTIONS FEES

If you credit card account is in a currency other than British Pound Sterling, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in GBP when you checkout. All transactions will be handled in GBP through Paypal or Stripe at the checkout page.

 

REFUND POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trendicrewonline.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@trendicrewonline.com and we will advise about the next steps.

Shipping
To return your product, you should send your product to: 3 Webb House London SW8 4SU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

STILL HAVE A QUESTION?

Just email us at: info@trendicrewonline.com and we’ll be back in touch.